Service Policy.

00 Overview

At StackVerse, we build custom software systems, automation infrastructure, and digital products tailored to each client's operational needs. This Service Policy outlines how we work, project expectations, payment terms, and responsibilities for both parties.

01 Scope of services

StackVerse provides custom software development services including but not limited to:

• Custom web applications.
• Internal business platforms.
• Workflow automation systems.
• CRM integrations.
• AI-powered tools.
• API integrations.
• E-commerce infrastructure.
• Backend systems.
• Dashboard development.
• Blockchain development (when applicable).

All projects are custom-built based on agreed requirements. Any work requested outside the agreed scope may require a revised proposal, additional timeline, or additional payment.

02 Project discovery & requirements

Clients are responsible for clearly communicating:

• Project goals.
• Required features.
• Business workflows.
• Existing tools and platforms being used.
• Third-party dependencies.
• Access credentials (when required).

Delays caused by missing information, delayed approvals, or incomplete requirements may impact project timelines.

03 Payment terms

Unless otherwise agreed in writing:

• 50% upfront payment before project initiation.
• Remaining 50% before final deployment or handoff.

For larger projects:

• Milestone-based payment structures may be used.
• Monthly retainers must be paid at the start of each billing cycle.

Late payments may result in project pauses until payment is received.

04 Revisions & scope changes

Reasonable revisions related to the original agreed scope are included.

Additional features, redesign requests, major workflow changes, or new integrations requested after development begins may be treated as new scope.

StackVerse reserves the right to issue revised timelines and pricing for expanded scope requests.

05 Project timelines

Project timelines vary based on complexity. Estimated delivery dates are provided based on currently available information.

Timelines may shift due to:

• Delayed client communication.
• Third-party platform limitations.
• API restrictions.
• Requirement changes.
• Approval delays.

StackVerse is not liable for delays caused by third-party platforms.

06 Third-party tools & platforms

Some projects may rely on third-party platforms such as:

• Shopify, HubSpot, n8n, Klaviyo.
• Google APIs and cloud hosting providers.
• Payment providers and external SaaS platforms.

Clients are responsible for their own third-party subscription costs unless explicitly stated otherwise.

StackVerse is not responsible for outages, pricing changes, API restrictions, or service interruptions caused by third-party providers.

07 Intellectual property

Upon final payment:

• Clients own the final delivered custom solution specific to their project.

StackVerse retains the right to:

• Reuse general development knowledge.
• Reuse non-client-specific frameworks.
• Showcase completed projects in portfolio and case studies, unless otherwise agreed under NDA.

08 Confidentiality

Client business information, internal workflows, credentials, and proprietary information will remain confidential. If required, separate NDAs may be signed.

09 Support & maintenance

Post-launch support periods will be defined in project agreements.

Ongoing maintenance, feature additions, monitoring, or long-term support may require separate retainers or maintenance agreements.

10 Refund policy

Due to the custom nature of software development:

• Deposits are generally non-refundable once project work has started.
• Completed milestones are non-refundable.

Refunds may only be issued at StackVerse's discretion in exceptional situations.

11 Project termination

Either party may terminate a project with written notice.

Clients remain responsible for payment for completed work, active milestones, and approved deliverables completed before termination.

12 Contact information

For service-related questions, reach out to us directly. We reply within one business day with a response from a principal — not a sequence.